Refund policy
Return & Refund Policy
At Cozy Cute, we want you to love every piece that arrives at your home. Because many of our products are made to order just for you, we kindly ask that you review your order carefully before placing it.
Returns & Refunds
If your order arrives damaged, defective, or you receive the wrong item, we're happy to make it right.
Please get in touch with us within 30 days of delivery at customerservice@cozycute.shop with:
- Your order number
- A brief description of the issue
- Photos showing the damage or defect (if applicable)
We'll review your request as quickly as possible and work with you on a replacement or refund when appropriate.
Made-to-Order Products
Most Cozy Cute products are created specifically for each customer after an order is placed.
Because of this, we cannot accept returns or exchanges for:
- Ordering the wrong size
- Ordering the wrong color
- Change of mind
- Buyer preference
- An incorrect shipping address was provided during checkout
Please double-check your selections before completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please get in touch with us within 30 days of delivery.
We'll gladly replace the item or issue a refund when the issue is confirmed.
Exchanges
Because our products are made to order, we do not offer direct exchanges.
If there is a manufacturing issue with your order, we'll gladly arrange a replacement at no additional cost.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for your bank or credit card provider to process the refund after it has been issued.
Questions?
We're always happy to help.