Frequently Asked Questions
Ordering
Do you offer free shipping?
Yes! We offer free U.S. shipping on qualifying orders of $75 or more. Shipping rates for smaller orders are calculated at checkout.
Can I change or cancel my order?
Because many of our products are made to order, we begin processing orders quickly.
If you need to make a change or cancel your order, please contact us as soon as possible at thecozycuteshop@gmail.com. While we can't guarantee changes after production has started, we'll always do our best to help.
Shipping
How long will my order take?
Most orders are produced within 2–5 business days, followed by shipping.
Once your order has shipped, you'll receive a tracking email so you can follow its journey to your home.
Please note that delivery times may vary during holidays or periods of high order volume.
Where do you ship?
We currently ship throughout the United States.
As Cozy Cute grows, we hope to offer shipping to additional countries in the future.
Products
Are your products made to order?
Yes.
Many of our products are made specifically for you after your order is placed. This helps reduce waste while allowing us to offer thoughtfully designed pieces without excess inventory.
Are your designs original?
Yes!
Our botanical artwork and home décor designs are created with a focus on timeless style, soft neutral palettes, and the quiet beauty of nature. Every collection begins with original artwork thoughtfully designed for Cozy Cute.
Will the colors look exactly like my screen?
We do our best to display colors as accurately as possible.
Because every monitor, phone, and tablet displays colors slightly differently, the finished product may vary slightly from what you see on your screen.
Returns & Refunds
What if my order arrives damaged?
We're so sorry if that happens.
Please email us within 30 days of delivery at thecozycuteshop@gmail.com with your order number and photos of the damage. We'll review your request and gladly arrange a replacement or refund when appropriate.
Can I return or exchange my order?
Since many of our products are made to order, we cannot accept returns or exchanges due to:
- Ordering the wrong item
- Ordering the wrong color
- Change of mind
- Buyer preference
If there's a problem with your order, please reach out—we're always happy to help.
Contact
How can I contact Cozy Cute?
We're always happy to hear from you.
We typically respond within 1–2 business days.
Do you offer custom designs?
Not at this time.
Our focus is on creating thoughtfully designed collections that are ready to bring warmth and comfort into your home. If this changes in the future, we'll be sure to let our community know!
Still have a question?
We'd love to help.
If you can't find the answer you're looking for, please reach out to us at thecozycuteshop@gmail.com, and we'll get back to you as soon as possible.